VAT for UK & EU Backers
VAT is charged for all pledges in the UK and EU.
This has to be done in Backerkit as VAT is charged at the backers local rate and we only collect addresses in Backerkit.
Last updated: December 06, 2021 06:06
Why do you need my address for a digital campaign?
In order to meet our tax obligations we are obliged to collect UK & EU VAT at the backers local rate. All backers must enter their address and then Backerkit will apply the appropriate taxes (For Backers outside the UK & EU there is no additional tax to be applied).
Last updated: December 20, 2021 07:19
Why can't I add on the physical Sci-Fi Books?
We can only offer the Sci-Fi Books at a 50% discount to backers in the UK & Mainland US due to logistical issues.
Last updated: December 06, 2021 06:02
An overview of how to complete this survey
What to expect - The survey knows how much you pledged in Kickstarter and what pledge level you backed. This information is pulled through into this survey already. You are able to change your pledge level and add on some extras if you would like to. If your card failed to charge in Kickstarter you will still be imported into the survey, but without a credit so you can pay for your pledge here instead. How to complete your survey - The first screen will thank you for your support and show your pledge and pledge level, country, as well as have a big green GET STARTED button. If you would like to switch your pledge level you click the small link under the Get Started button. If everything looks good hit the green button to get started! The second screen is Add-Ons. You will see the optional purchases available to you. Either add to your basket (you will see your balance due, and shipping & VAT if applicable to you and the add-on you select, update on the right on the screen) or skip straight to the Next screen. The Third Screen is where we confirm your address. We need everyone’s address (even if you only have digital add-ons and we are not shipping anything to you) for our Tax records. Once you confirm your address you will hit Next to move to The Fourth Screen is your order confirmation. You will see a summary of all your items and this is where you will pay for any VAT and add-on purchases. If you do not select any add-ons or have and VAT due (VAT only applies to UK & EU backers) then you can go straight to place your order. If any balance is due you enter your card details here. The Final Screen This is where you get your digital download codes! Make sure you grab your codes before you close your survey (you can get back here from the Backerkit email or by recovering your survey via the link at the top of this update). These codes, when clicked, will add the files automatically to your DriveThruRPG Library. When they are there you can download the files at your leisure. They don’t expire. You will be prompted to set up a DriveThruRPG account if you don’t already have one. It is completely free. (If you see the error code “exceeded maximum uses” this means the files are already in your library.
Last updated: December 20, 2021 07:17
How do I get my rewards?
Complete this survey, including entering your address (even if you don’t have a physical reward to post).
Your rewards are on your confirmation page under “digital rewards”.
Last updated: December 20, 2021 07:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.